FAQ
[ FAQ ]
Q: HOW DO I CHECK IN?
A: Your stay begins with a text message. We offer contactless check-in so you can skip the desk. Expect a message on your arrival day with instructions and room access codes.
Q: SO THERE'S NO CONCIERGE?
A: We offer a digital concierge available 24/7 via text. We can help with local sights, drink recommendations, or the wifi password.
Q: CAN I BRING A PET?
A: While we love animals, we cannot accommodate pets at this location.
Q: WHEN AND HOW DO I PAY?
A: The first night and tax are due at booking. The remaining balance is collected 7 days before your arrival. For bookings made within 7 days of arrival, full payment is required upfront.
Q: IS SMOKING PERMITTED ON PROPERTY?
A: No. All rooms and common spaces are non-smoking. A cleaning fee will be charged if smoking is suspected.
Q: DO YOU HAVE ADA-ACCESSIBLE ROOMS?
A: Yes. Our ADA rooms feature roll-in showers, grab bars, and audio/visual alerts. The property includes elevator access and designated parking. Contact hello@drifthotels.co for specific requests or assistance.
Q: DO YOU HAVE A GYM?
A: The ocean is steps away for swimming and surfing. For indoor workouts, we can recommend local fitness studios nearby. Yoga mats are also available on-site for guest use.
Q: IS THERE HOUSEKEEPING?
A: We value your privacy. If you would like your room refreshed, text us the day before to schedule service.
Q: IS THERE SECURITY?
A: Yes. We have overnight security on property at all Drift locations.
Q: DO YOU HAVE FREE WIFI?
A: Yes. High-speed wifi is complimentary for all guests.
Q: WHAT OTHER GUEST AMENITIES DO YOU OFFER?
A: Luggage racks, makeup mirrors, cribs, and ironing boards are available upon request. Text us or ask a team member at Dawn or Dusk.
Q: WHAT ABOUT FOOD?
A: Visit Dawn and Dusk, our lobby cafe and craft bar, for locally inspired food and drink. Our team can also share their favorite neighborhood spots.
Q: WHAT IF COFFEE IS MORE MY THING?
A: Dawn, our lobby cafe and market, serves coffee, breakfast, and lunch daily.
Q: CAN I HOST A MEETING OR EVENT?
A: We offer full hotel buyouts for weddings and private events. We can accommodate gatherings for up to 50 guests.
Q: WHAT IF I LOST OR LEFT SOMETHING AT THE HOTEL?
A: If you misplaced an item, submit a request through this link and we will do our best to locate and return it to you.
Q: WHAT IS THE PARKING SITUATION?
A: Self-parking is available behind the hotel in Santa Barbara City Lot 11 (523 Anacapa St). The first 75 minutes are free; then it is $3/hour. Flat-rate parking is available at the Haley Lot (18 E Haley St) for $18/day and includes in and out privileges. We recommend downloading the PayByPhone app ahead of time.